Privacy Policy

How we collect, use, and protect your personal information

Last updated: {{YEAR}}

1. Introduction

{{BUSINESS_NAME}} ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at sydneyconveyancers.net.au or use our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

2. Information We Collect

2.1 Information You Provide

When you submit an enquiry through our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Property details (type, location, transaction type)
  • Any additional information you provide in your message

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website address
  • Device information

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested information
  • Connect you with licensed conveyancing professionals in our network
  • Improve our website and services
  • Analyse website usage and trends
  • Comply with legal obligations
  • Communicate with you about our services (with your consent)

4. Sharing Your Information

4.1 Network Partners

As a lead generation service, we share your enquiry details with licensed conveyancing professionals in our network who can assist with your property transaction. These partners are selected based on their qualifications, experience, and service area.

4.2 Third-Party Service Providers

We may share your information with:

  • Website hosting providers
  • Analytics services (e.g., privacy-focused analytics)
  • Form submission services
  • Email service providers

These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure form submission handling
  • Regular security assessments
  • Limited access to personal information

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

6.2 How We Use Cookies

We use cookies for:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors use our website
  • Preference cookies: Remember your settings and preferences

6.3 Managing Cookies

You can control and/or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner: